1. Information We Collect

Depending on how you interact with Kleva Digital Services Nigeria, we may collect information such as:

• Your name.
• Email address.
• Telephone or contact information.
• Business or company information.
• Social media profile or page links.
• Website URLs.
• Service and order information.
• Messages and enquiries submitted through our website.
• Payment and transaction information where necessary to process an order.
• Technical information such as browser type, device information and website activity.

2. How We Collect Information

Information may be collected when you:

• Create or submit an enquiry.
• Purchase or request a service.
• Contact our support team.
• Subscribe to our newsletter.
• Submit information through forms on our website.
• Interact with our website or digital platforms.

3. How We Use Your Information

We may use collected information to:

• Provide and manage requested services.
• Process orders and payments.
• Communicate with customers.
• Respond to enquiries and support requests.
• Provide service updates.
• Improve our website and services.
• Prevent fraud, abuse and unauthorized activity.
• Maintain business and transaction records.
• Send marketing communications where permitted.

4. Payment Information

Payments may be processed through third-party payment providers or official payment channels.

Where payments are handled by a third-party provider, that provider may collect and process payment information according to its own privacy policy and security procedures.

Kleva Digital Services Nigeria does not intentionally store complete card details unless specifically required and lawfully permitted for a particular payment arrangement.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage and enhance the user experience.

Cookies may help us remember preferences, understand visitor activity and improve website performance.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Analytics and Technical Information

We may collect non-identifying technical information including browser type, operating system, device type, approximate location, referring pages and website usage information.

This information may be used to understand website performance, identify technical problems and improve our services.

7. Sharing of Information

We do not sell your personal information to third parties.

We may share necessary information with trusted service providers where required to operate our business, process payments, provide requested services, maintain technical infrastructure or comply with legal obligations.

We require relevant service providers to handle information appropriately and only for legitimate business purposes.

8. Social Media and Third-Party Platforms

When you request services involving third-party platforms, information such as profile links, page links, channel information or other publicly available information may be required to complete the service.

You should review the privacy policies and terms of the relevant third-party platforms to understand how those platforms process your information.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for legitimate business purposes, service delivery, customer support, accounting, legal compliance and dispute resolution.

When information is no longer required, we may securely delete or anonymize it where appropriate.

11. Marketing Communications

Where permitted by applicable law, we may send you information about our services, updates, digital growth resources, promotions or other relevant communications.

You may request to stop receiving marketing communications at any time by using the available unsubscribe option or contacting us directly.

12. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request access to information we hold about you.
• Request correction of inaccurate information.
• Request deletion where legally applicable.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request information about how your data is processed.

13. Children's Privacy

Our services are intended for businesses, creators, organizations and individuals who are legally permitted to use the relevant services.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

14. Third-Party Links

Our website may contain links to third-party websites. Kleva Digital Services Nigeria is not responsible for the privacy practices, security or content of external websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

15. International Data Transfers

Depending on the technologies, service providers and platforms used to operate our business, your information may be processed or stored in countries other than the country in which you are located.

Where required, appropriate safeguards will be applied in accordance with applicable data protection laws.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, legal requirements or business practices.

Any updated version will be published on this page with an updated revision date.

17. Contact Us

If you have questions about this Privacy Policy or want to exercise an applicable privacy right, please contact Kleva Digital Services Nigeria through the official contact details available on our website.

Last Updated: August 2026